An interesting analysis of Samsung’s failure to listen to its consumers: Samsung Should be Broken Up, I Have the Evidence.
The conclusion which is “Samsung: too big to fail, too big to succeed.” could also be applied to some other high tech company.
When we think that Microsoft have made big efforts to not be broken up by U.S. Department of Justice, one wonders if it was a good thing.
Apple have been able to remain small enough (all things considered) to prevent “silos” effect. The perfect match: highly profitable but small enough to work as a sole team.